Privacy Policy
Effective Date: March 1, 2026
At PipeAlive ("PipeAlive," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website, applications, and services.
By accessing or using PipeAlive, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information You Provide
When you create an account or contact us, we may collect:
Name
Business name
Email address
Phone number
Billing information
Login credentials
Customer support communications
Business Data
When using PipeAlive, you may upload or connect:
Customer and prospect contact information
CRM records
Lead lists
Sales activity
Email templates
Communication history
Appointment scheduling data
Automatically Collected Information
When you visit our website or use our platform, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Session duration
Referring websites
Cookies and similar technologies
2. How We Use Information
We use information to:
Provide our services
Operate AI-powered lead engagement features
Schedule appointments
Improve platform performance
Personalize your experience
Process payments
Respond to support requests
Prevent fraud and abuse
Maintain platform security
Comply with legal obligations
3. AI Processing
PipeAlive uses artificial intelligence to assist with business communication, lead engagement, workflow automation, and customer interactions.
Our AI systems process information only as necessary to provide requested services and improve the performance of our platform.
We do not intentionally use customer business data to train public AI models.
4. Cookies
We use cookies and similar technologies to:
Remember user preferences
Authenticate users
Analyze website traffic
Improve functionality
Measure marketing effectiveness
Most browsers allow you to disable cookies, although doing so may affect certain features.
5. Sharing Information
We do not sell your personal information or customer data.
We may share information with trusted third-party service providers that assist us in operating PipeAlive. These providers only receive the information necessary to perform their services and are contractually required to protect your information.
Our service providers may include:
Stripe for secure payment processing and subscription management.
Postmark for transactional email delivery.
OpenAI and Anthropic for AI-powered communication, automation, content generation, and workflow processing.
Google Workspace, including Gmail, Google Calendar, and related Google services when you choose to connect your account.
Twilio for SMS messaging, voice communications, phone number services, and related customer communications.
Calendar integrations, including Google Calendar, Microsoft Outlook, and other scheduling providers that you authorize.
Cloud hosting, analytics, authentication, customer support, logging, monitoring, and security providers necessary to operate our platform.
We may also disclose information:
To comply with applicable laws or legal processes.
To respond to lawful requests from government authorities.
To protect the rights, safety, property, or security of PipeAlive, our customers, or others.
In connection with a merger, acquisition, financing, or sale of all or part of our business.
PipeAlive does not sell or rent personal information to third parties for their own marketing purposes.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
No method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information only as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records
You may request deletion of your account, subject to legal and contractual obligations.
8. Your Privacy Rights
Depending on your location, you may have rights to:
Access your information
Correct inaccurate information
Delete personal information
Request a copy of your data
Object to certain processing
Withdraw consent where applicable
To exercise these rights, contact us using the information below.
9. Third-Party Services
Our platform may integrate with third-party services such as CRMs, calendar providers, email providers, payment processors, and communication platforms.
Your use of those services is governed by their respective privacy policies.
10. Children's Privacy
PipeAlive is intended for business use and is not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
11. International Users and Data Transfers
PipeAlive is headquartered in the United States.
If you access our Services from outside the United States, including the European Economic Area (EEA), the United Kingdom, or Canada, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
These countries may have privacy laws that differ from those in your jurisdiction. Where required by applicable law, we implement appropriate safeguards for international data transfers, including contractual protections and other lawful transfer mechanisms.
By using our Services, you acknowledge that your information may be transferred internationally as described in this Privacy Policy.
12. Additional Privacy Rights
Depending on where you reside, you may have additional legal rights regarding your personal information.
European Union (GDPR)
If you reside in the European Economic Area or the United Kingdom, you may have the right to:
Access your personal data.
Correct inaccurate information.
Delete your personal data.
Restrict certain processing activities.
Object to processing based on legitimate interests.
Receive a portable copy of your data.
Withdraw consent where processing is based on consent.
File a complaint with your local data protection authority.
PipeAlive processes personal information only when there is a lawful basis to do so, including contractual necessity, legitimate interests, legal obligations, or your consent.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
Know what personal information we collect.
Know how your information is used.
Request deletion of your personal information.
Request correction of inaccurate information.
Request a copy of your personal information.
Limit certain uses of sensitive personal information where applicable.
Not be discriminated against for exercising your privacy rights.
PipeAlive does not sell or share personal information for cross-context behavioral advertising as those terms are defined under California law.
Canada
If you reside in Canada, you may request access to your personal information, request corrections, or withdraw consent for certain processing where permitted by law.
Questions regarding Canadian privacy rights may be directed to the contact information below.
13. Third-Party Services
PipeAlive integrates with third-party applications and platforms to provide its services. These integrations are optional and are activated only when you authorize them.
Third-party providers may include:
Stripe
Postmark
OpenAI
Anthropic
Google Workspace
Google Calendar
Microsoft Outlook Calendar
Twilio
Each provider maintains its own privacy policy governing how it processes information. We encourage you to review those policies before connecting third-party services to your PipeAlive account.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
When we make material changes, we will update the Effective Date at the top of this page and may provide additional notice through our website, email, or within the PipeAlive platform when required by law.
Your continued use of PipeAlive after any changes become effective constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
PipeAlive
Email: [email protected]
Website: https://pipealive.com